At WowGiftStore.com, we strive to ensure your complete satisfaction with every purchase. Please review our refund and return policy below:
Physical Gifts: 5-Day Return Policy
We offer a 5-day return policy for physical items, which means you have 5 days after receiving your item to request a return.
Eligibility for Return To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return To start a return, please contact us at support@wowgiftstore.com. Returns must be sent to the following address:
1648 Ramkrishnapur, Barasat, Kolkata, West Bengal, India, 700124
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@wowgiftstore.com.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Digital Gifts: No Refund Policy
Due to the nature of digital downloadable files, we do not offer refunds for these products. However, we understand that issues can arise, and we are committed to ensuring you receive exactly what you purchased.
Eligibility for Refund on Digital Products Refunds for digital products will only be issued under the following circumstances:
The digital file is not accessible or cannot be downloaded.
The product is significantly not as advertised.
If you encounter any issues with your digital download, please contact us immediately at support@wowgiftstore.com so we can assist you.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the physical item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds for Physical Items
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wowgiftstore.com.